PoolHelp Terms of Service

Last updated: September 24, 2026

Welcome to PoolHelp. The PoolHelp app and the poolhelp.app website are provided by Sabesoft LLC, doing business as PoolHelp ("PoolHelp", "we", "us"). By downloading or using the app, you agree to these terms, which are an agreement between you and Sabesoft LLC. Please read them alongside our Privacy Policy and our Safety & Disclaimer, which are part of these terms.

1. What PoolHelp is

PoolHelp is a personal tool that helps you track your pool's water chemistry, log tests and chemical additions, set reminders, and get educational guidance and dosing suggestions. Guidance is based on widely used, established pool-care practices (the TroubleFreePool methodology).

PoolHelp is an informational and organizational tool. It is not a professional pool service, and it does not replace a licensed pool professional, a physical test kit, or the instructions on your chemical products. See the Safety & Disclaimer for important details.

2. Optional account, your data

PoolHelp does not require an account. By default, your data is stored only on your device. You can create an optional account, with an email address and password or with Sign in with Apple, to back up and sync your data across devices. While you are signed in, your pools, water test logs, chemical/dosing logs, and reminders sync to our database (hosted with Supabase), as described in the Privacy Policy. Chat and diagnosis history are never synced and stay on your device.

You are responsible for your device, for keeping your account credentials secure, and for keeping your own backups if you want them. Uninstalling the app or resetting its data will permanently remove the data on that device. Resetting while signed in also removes your synced data. Uninstalling does not remove synced data; to remove it, use Reset all data while signed in, use Delete account on the Account screen, or contact us.

3. Optional AI features

AI features (the assistant, photo diagnosis, and test-strip scanning) are optional. When you use one, the request content (your question or photo, plus a summary of your pool's readings and profile, and a one-line weather summary if the pool has a location) is sent to PoolHelp's AI service, a relay operated by Sabesoft LLC on Cloudflare Workers, which forwards it to Anthropic to generate the response (see the Privacy Policy for details). When the AI service is unavailable, these features run in an on-device demo mode.

• AI output can be incomplete or wrong. Treat it as a starting point, not a final answer, and verify anything important (see Section 5).
• We may change, limit, or discontinue AI features, or make them part of a paid tier, at any time.

Subscriptions and billing

The AI features, and tracking more than two pools, require the optional PoolHelp AI auto-renewable subscription (offered monthly and yearly; prices are shown in the app before you buy).

• Payment is charged to your Apple Account through the App Store when you confirm the purchase.
• The subscription renews automatically at the shown price unless you cancel at least 24 hours before the end of the current period. Manage or cancel any time in your App Store account settings; cancelling stops future charges and access continues to the end of the paid period.
• When a free trial is offered, its length and terms are shown at purchase; any unused trial time is forfeited when you buy a subscription.
• Refunds are handled by Apple under App Store terms.
• We use RevenueCat to check whether your subscription is active, as described in the Privacy Policy.
• If a subscription lapses, your data is untouched: every pool you created keeps working, and only the subscription-gated features lock again.

4. Acceptable use

You agree to use PoolHelp only for lawful, personal pool-care purposes, and not to misuse or interfere with the app or its services (including the AI service, sync, and location search). You are responsible for the accuracy of the readings and details you enter; the app's suggestions are only as good as the information you provide.

5. Dosing suggestions, no warranty, and limitation of liability

PoolHelp provides estimates and educational suggestions "as is," without warranties of any kind, express or implied, including fitness for a particular purpose. Water chemistry depends on many factors the app cannot measure. Weather forecasts and weather-based advice come from a third-party service and may be inaccurate or unavailable.

You are responsible for what you add to your pool. Always confirm readings with a physical test kit, follow the directions and warnings on your chemical products, and use your own judgment. Do not rely on PoolHelp as your sole source of truth for chemical dosing or safety.

To the fullest extent allowed by law, Sabesoft LLC (doing business as PoolHelp) and its members, employees, and contractors are not liable for any damages, injury, or loss arising from your use of the app or reliance on its suggestions, including issues with your pool, equipment, water, health, or property. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

6. Intellectual property

PoolHelp, including its design and content, is owned by Sabesoft LLC and provided to you for personal use. You may not copy, resell, or redistribute the app except as permitted by the Apple App Store terms.

7. App Store and third-party services

Your download is also subject to the terms of the Apple App Store. Apple is not responsible for the app.

PoolHelp relies on a few third-party services to work: Apple (App Store purchases and Sign in with Apple), Supabase (optional account and sync), Cloudflare (hosting our AI relay and place-search server), Anthropic (AI responses), RevenueCat (subscription status), Sentry (anonymous crash reports), MET Norway (weather forecasts), and Geoapify or Photon (place suggestions). What each one receives is described in the Privacy Policy. These services are governed by their own terms and privacy policies, and we are not responsible for their availability or accuracy.

8. Changes to the app and these terms

We may update the app or these terms. If we make material changes to these terms, we will update the "Last updated" date and the in-app copy. Continuing to use the app after changes means you accept them.

9. Termination

You may stop using PoolHelp at any time by uninstalling it. If you created an account, you can delete it and its synced data at any time from the Account screen or by contacting us. These terms' disclaimers and liability limits survive.

10. Governing law

These terms are governed by the laws of the State of Arizona, where Sabesoft LLC is organized, without regard to conflict-of-law rules, except where local consumer-protection law requires otherwise.

Contact

Questions about these terms? Contact Sabesoft LLC (doing business as PoolHelp) at support@poolhelp.app.