Support

Questions, bug reports, feature ideas: email support@poolhelp.app and a human will get back to you, usually within a day or two.

Common questions

My subscription isn't showing as active

Open the subscription screen (Settings → PoolHelp AI → Subscription) and tap "Already subscribed? Restore purchase". Purchases follow your Apple ID, so restoring on a new phone brings the subscription with it.

How do I cancel PoolHelp AI?

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → PoolHelp AI → Cancel. Cancelling stops future charges; your pool data is untouched and everything outside the AI features keeps working.

How do refunds work?

Payments are processed by Apple, so refunds go through Apple as well: reportaproblem.apple.com.

How do I move my data to a new phone?

Create a free account in the app (Settings → Account & sync) before switching. Your pools, tests, chemical log, and reminders sync to the new device when you sign in. Without an account, data lives only on the old phone.

How do I delete my account?

In the app: Settings → Account & sync → Delete account. It permanently removes your account and everything synced to it from our servers. You can also email us and we will do it for you.

A dose looks wrong

Every dose is computed from the pool volume and readings you entered, so first check the pool's volume in its settings. If something still looks off, email a screenshot and your pool's details to support@poolhelp.app. And always verify with a physical test kit before adding chemicals; see our safety notes.

Privacy and data

What the app stores and sends is documented plainly in the privacy policy. The short version: your data stays on your device unless you opt into backup, and there are no ads and no tracking.